Effective Date: January 1, 2024
At Softacut, we are committed to protecting the privacy and security of your business information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our SaaS cost optimization and negotiation services.
Information We CollectSoftacut collects the following types of information to provide our services:
Company name, business email addresses, and contact details of authorized representatives
Names and roles of team members involved in SaaS management and procurement
Communication preferences and account settings
Details of your current SaaS subscriptions, contracts, and vendors
Contract terms, pricing information, renewal dates, and license counts
Usage data and spending patterns across your software portfolio
Payment history and financial information related to SaaS expenditures
Information about how you use our platform, including feature usage and interactions
Device information such as IP address, browser type, and operating system
Log files and analytics data to improve our service delivery
Communications between Softacut and your vendors during negotiation processes
Documentation of savings achieved and contract improvements secured
Feedback, support inquiries, and service-related communications
How We Use Your Information
Softacut uses your information to:
Provide Core Services: Analyze your SaaS portfolio and conduct professional negotiations with your vendors
Deliver Results: Secure better contract terms, pricing, and conditions on your behalf
Generate Reports: Create detailed savings reports and ROI documentation
Maintain Relationships: Communicate with you about service progress, results, and account matters
Improve Services: Enhance our negotiation strategies and platform functionality based on usage patterns
Ensure Security: Detect and prevent unauthorized access or fraudulent activities
Legal Compliance: Meet regulatory requirements and industry standards
Information Sharing and Disclosure
We may share your information in the following limited circumstances:
With Your SaaS Vendors
During authorized negotiations, we share relevant contract and usage information with your vendors to secure better terms
All vendor communications are conducted on your behalf and with your explicit authorization
With Service Providers
Third-party service providers who assist in delivering our services under strict confidentiality agreements
Analytics and security service providers who help us maintain and improve our platform
Legal Requirements
When required by law, court order, or regulatory authority
To protect our rights, property, or safety, or that of our clients or others
We never sell, rent, or trade your business information to third parties for marketing purposes.
Data Security and Protection
Softacut implements comprehensive security measures to protect your sensitive business information:
Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Strict access controls ensure only authorized personnel can access client data
Secure Infrastructure: Our systems are hosted on secure, compliant cloud infrastructure
Regular Audits: We conduct regular security assessments and vulnerability testing
Staff Training: All team members receive ongoing security and privacy training
Data Retention
We retain your information for as long as necessary to:
Provide ongoing services and maintain your account
Generate historical reporting and track savings over time
Comply with legal and regulatory requirements
Resolve disputes or enforce our agreements
Upon termination of services, we will securely delete or anonymize your data within 90 days, unless longer retention is required by law.
Your Rights and Choices
As our client, you have the following rights regarding your data:
Access and Transparency
Request access to the personal and business information we hold about you
Receive clear information about how your data is being processed
Correction and Updates
Request corrections to inaccurate or incomplete information
Update your contact information and communication preferences
Data Portability
Request a copy of your data in a structured, machine-readable format
Transfer your data to another service provider if desired
Deletion
Request deletion of your data when it's no longer necessary for our services
Subject to legal retention requirements and ongoing contractual obligations
Restriction of Processing
Request limits on how we process your information in certain circumstances
Opt-out of non-essential communications and data processing activities
To exercise any of these rights, please contact us at info@softacut.com
International Data Transfers
If you are located outside of the jurisdiction where our servers are hosted, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for any international data transfers in accordance with applicable privacy laws.
Changes to This Privacy Policy
Softacut may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
Posting the updated policy on our website with a new effective date
Sending email notification to your primary contact address
Providing notice through our platform interface
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@softacut.com
Subject Line: Privacy Policy Inquiry
We are committed to addressing your privacy concerns promptly and transparently. Our team will respond to your inquiry within 5 business days.
Compliance and Regulatory Information
Softacut is committed to compliance with applicable privacy and data protection laws, including but not limited to:
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Other applicable regional and industry-specific privacy regulations
This Privacy Policy is designed to meet the requirements of these regulations while enabling us to provide effective SaaS cost optimization services to our business clients.
